Crisis Communications Planning
We help institutions create processes and procedures and train staff to strategically manage information and communication during a crisis. Timely, accurate, and effective communication is essential to protect the institution's reputation and maintain trust with stakeholders and the public.
We will prepare you to provide timely, accurate, and effective communications in a crisis. We do this by:
- Building a Crisis Communications Team
- Developing a Crisis Communications Plan
Identifying Potential Crisis Scenarios
Identifying key audiences and communication channels
Preparing Messaging Guidelines and Sample Communications
Determining approval process for messages
Implementing, Monitoring, and Response Mechanisms
Developing Action Plan for first 48 Hours
Providing Crisis Communications Training
Conducting Post-Crisis Review
- Creating outreach and preparedness campaigns
- Training of Crisis Communications Team
- Media Training for Spokespersons