We help colleges and universities identify what works well and what needs to be changed, leading to continuous growth.  This is accomplished through:

• After Action Reviews

  • A structured, facilitated process following a crisis that gathers feedback from responders and impacted parties, assesses preparations to handle this type of crisis, evaluates the response to the crisis, and identifies areas for improvement. After Action Reviews may occur immediately following a crisis in the form of a debriefing.  A more detailed After Action Review may occur at a later date and be more comprehensive.

• After Action Reports

  • A comprehensive, formal, written document that repesents findings and recommendations from a structured review of response to a crisis.  The report typically summarizes the After Action Review, but may include additional reviews and inquiries regarding response to a crisis. It provides a detailed record of what occurred, evaluates the effectiveness of preparation for the crisis and the actions taken, and makes recommendations for future actions.

• Emergency Operations Plan (EOP) Reviews

  • A structured process that tests the current EOP against best practices, recent developments, and how the institution's response to crises has differed from the plan to ensure  that the plan remains current, effective, and capable of coordinating a swift and organized response to various types of crises.

• Training Reviews

  • An assessment of the effectiveness, relevance, and thoroughness of an institution's training programs designed to prepare staff and stakeholders for crisis situations.